12jit's Privacy Policy

1. What Information We Collect

We collect various types of information to create and manage accounts on 12jit. This information is used to improve our service quality and to keep your experience safe and personalized.

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID (NID) or passport details (when identity verification is required)
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for deposits and withdrawals)
• Transaction history and amounts

1.3 Usage and Technical Information

• IP address and device information (model, operating system)
• Browser type and language settings
• Site access times, page view history, and gaming activity
• Cookie and session data

2. How We Collect Information

We collect your information in the following ways:

• Directly provided information: Information you provide through registration forms, the login process, payment forms, and support communications.
• Automatic collection: When you use our site, certain information is collected automatically through cookies, log files, and tracking technologies.
• Third parties: Transaction confirmation information from payment processors (such as bKash, Nagad).

3. Purpose of Using Information

12jit uses your personal information only for the specific purposes listed below:

3.1 Service Operations

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Providing bonuses and promotions
• Ensuring customer support services

3.2 Security and Compliance

• Fraud and money laundering prevention (in accordance with AML/KYC policy)
• Account verification and age confirmation (21+ policy)
• Detection and investigation of suspicious activity
• Fulfilling legal obligations

3.3 Service Improvement

• Analyzing and improving the user experience
• Diagnosing and resolving technical issues
• Planning new games and features

3.4 Communications

• Sending important account notifications
• Promotional offers (with your consent)
• Responsible gaming alerts

4. Information Sharing and Disclosure

12jit does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

4.1 Service Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer) and technology services. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

Disclosing information may be our legal duty as part of a court order, a legitimate government authority request, or a legal process. In such cases we will provide only the minimum information required.

4.3 Fraud Prevention

In cases of money laundering or serious fraud, we may cooperate with the relevant authorities.

5. Data Protection and Security

To ensure the security of your information, 12jit follows industry-standard technologies and practices:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Firewall and Access Control: Only authorized staff can access a limited amount of information.
• Secure Servers: Our data storage facilities undergo regular security testing.
• Two-Factor Verification: Additional verification is activated upon suspicious login attempts.
• Regular Audits: Regular audits of security measures are conducted.

If a data breach occurs, we will notify affected users as quickly as possible and take the necessary steps.

6. Cookie Policy

The 12jit website uses cookies. Cookies are small text files stored in your browser that improve the functionality of the site.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functionality Cookies: To remember your preferences (language, settings).
• Analytics Cookies: To understand site usage patterns — entirely anonymously.

You can disable analytics cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working.

7. Data Retention Period

We retain your information only for as long as necessary. Generally:

• All information is retained while the account is active.
• After an account is closed, some information may be retained for a specified period for legal reasons.
• Financial transaction records are retained for an extended period in accordance with regulatory requirements.
• If marketing consent is withdrawn, the relevant information is removed immediately.

8. Your Rights

As a registered user on 12jit, you have the following rights:

8.1 Right to Access Information

You may request to know what information we are storing about you. We will generally respond within 30 business days.

8.2 Right to Correct Information

If there is any error in your personal information, you may request a correction. Verification documents may be required in some cases.

8.3 Right to Delete Information

You may request deletion of your information beyond what is legally required. However, this is limited for active accounts.

8.4 Right to Restrict Processing

You may request that your information be restricted from use for specific purposes (such as marketing).

8.5 Right to Withdraw Consent

You may unsubscribe from marketing communications at any time. This will not stop necessary communications related to the service.

To exercise these rights, contact our support team via live chat or email.

9. Privacy of Minors

12jit is operated for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account.

If you believe a minor is using 12jit, please notify us at [email protected].

10. Third-Party Links

Payment gateways and game providers connected to our service (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) have their own privacy policies. 12jit is not responsible for the data management of these third parties. We recommend that you read the privacy policy of the relevant platform separately.

11. Policy Changes

12jit may update this Privacy Policy from time to time. If there are significant changes, we will send a notification to the registered email and update the "Last Updated" date at the top of this page.

Continued use of the site after an update will be considered your consent to the new policy. We therefore recommend reviewing this page regularly.